Trutest Weighing Scales Servicing And Repairs

Repair and servicing terms

• Ensure that the package is ready for collection please include your name and number inside the box.
• Please clean goods before collection
• Ensure all items are securely packed in one box,  Courier will only collect one item.
• Do not send chargers, mounting brackets or platforms/Weighing frames.

• If the items are not collected from you we will need to be notified in order to follow up and rebook for collection.
• We would recommend that for traceability purposes you take a picture of the package before it is collected. This can assist with tracing packing should it be misplaced in transit. We do not accept liability for goods lost or damaged in transit.

• To accurately inspect weighing equipment, cables or connectors may need to be removed. Any damaged removed component cannot be put back together. Items will be disposed of in line with WEEE regulations. All damaged parts can be returned where requested with 5 working days.
• A non-Refundable service inspection fee must be paid in full before repair can proceed. The fee covers, labour, transit and consumable items (sealant , glues , tapes , etc..) Any replacement parts will be charged per unit.

• No part will be replaced without consent from the customer.
• Any repair not fully paid will be disposed of after 90 days.
• Warranty is 2 years from the date of purchase. and covers parts only
  warranty does not cover damage, misuse or shipping charges.
  https://www.livestock.tru-test.com/en/product-warranty

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