Trutest Weighing Scales Servicing And Repairs

113.50 Incl. VAT

We offer a full backup service for all TruTest Weighing and EID devices. Contact us and we will arrange to pick it up from you by courier and service them here in O’Donovan’s Technical Support Service department in Coachford Co.Cork. We will then send it back to you by courier. We don’t just sell TruTest, we back you up when you need us!

The €100+vat (13.5%vat) covers collection and delivery of your loadbars, Indicator or EID reader to O’Donovan’s and back to you. The fee also covers, labour and consumable items (sealant, glues, tapes, etc..) Any replacement parts will be charged per unit unless covered by warranty. Warranty is 2 years from the date of purchase and covers parts only warranty does not cover damage, misuse or shipping charges. https://www.livestock.tru-test.com/en/product-warranty

Our O’Donovan technical support team aim to deliver prompt and quality repair service for our customers. When we receive your items we follow a stringent inspection protocol prior to repair, we will then contact you with details of the repair. If there are any extra costs from items outside of the warranty you will be contacted first. Trutest Weighing Scales Servicing And Repairs Terms Are Below

Product Description

Trutest Weighing Scales Servicing And Repairs

Our O’Donovan technical support team aim to deliver prompt and quality repair service for our customers. When we receive your items we follow a stringent inspection protocol prior to repair, we will then contact you with details of the repair and the cost. Once the repair is carried out all items are reinspected for final quality control and dispatched back to you. Please note no item will be shipped back to a customer without full payment, a VAT rate of 13.5% applies to repair and service fees.

All our work has a 6-month warranty and Tru-Test replacement parts come with a 2-year warranty. If you have further questions, please contact us on one of our channels.

Trutest Weighing Scales Servicing And Repairs Terms Below

Repair and servicing terms

  • Ensure that the package is ready for collection please include your name and number inside the box.
  • Please clean goods before collection
  • Ensure all items are securely packed in one box,  Courier will only collect one item.
  • Do not send chargers, mounting brackets or platforms/Weighing frames.
  • If the items are not collected from you we will need to be notified in order to follow up and rebook for collection.
  • We would recommend that for traceability purposes you take a picture of the package before it is collected. This can assist with tracing packing should it be misplaced in transit. We do not accept liability for goods lost or damaged in transit.
  • To accurately inspect weighing equipment, cables or connectors may need to be removed. Any damaged removed component cannot be put back together. Items will be disposed of in line with WEEE regulations. All damaged parts can be returned where requested with 5 working days.
  • A non-Refundable service inspection fee must be paid in full before repair can proceed. The fee covers, labour, transit and consumable items (sealant , glues , tapes , etc..) Any replacement parts will be charged per unit.
  • No part will be replaced without consent from the customer.
  • Any repair not fully paid will be disposed of after 90 days.
  • Warranty is 2 years from the date of purchase. and covers parts only
    warranty does not cover damage, misuse or shipping charges.
    https://www.livestock.tru-test.com/en/product-warranty

 

If you have any questions about your TruTest device please do not hesitate to contact us through one of our channels.

Address: O’ Donovan Engineering Co. Ltd. Coachford, Co. Cork, Ireland P12CX67

Phone Number: 021 7334066

E-mail: info@odonovaneng.ie

Open 9 am -5 pm Monday-Friday

How To Update Your TruTest Devices

Do you have some questions about this product? We’d love to help! Just fill out the form below.

You may also like…

Title